Legal Documentation

Terms of Service

Effective Date: January 1, 2026. Last Updated: Current Year.

1. Agreement to Terms

By accessing or using the website https://philadelphiapa.roofexpertusa.com/ or by placing a telephone call to our emergency dispatch number at (888) 208-4155, you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree to these Terms in their entirety, you must immediately discontinue use of this website and refrain from placing calls to our dispatch hotline.

2. Description of Service & Independent Referral Dispatch Model

Philadelphia Roof Expert USA provides a web platform and telephone triage coordination service designed to connect property owners experiencing roofing emergencies with independent, third-party roofing contractors.

CRITICAL LEGAL DISCLOSURE: Philadelphia Roof Expert USA operates strictly as an independent referral dispatch service and is not a roofing contractor, general contractor, public adjuster, insurer, or direct employer of any roofing personnel. Philadelphia Roof Expert USA does not physically perform roofing repairs, tarp installations, structural carpentry, or on-site inspections. All physical work is performed exclusively by independent local third-party roofing contractors.

3. No Contractor Relationship & Independent Provider Status

You acknowledge and agree that:

  • Philadelphia Roof Expert USA does not employ, manage, or supervise any responding roofing technicians, laborers, or contractors.
  • No employment, joint venture, partnership, or agency relationship exists between Philadelphia Roof Expert USA and any independent roofing service provider.
  • Contractors matched through our referral dispatch service establish their own business terms, pricing schedules, licensing credentials, insurance coverages, and project contracts directly with you.
  • You are solely responsible for evaluating, negotiating, and executing any formal agreement, estimate, or contract with the independent service provider prior to authorizing physical work on your property.

4. Disclaimer of Warranties

THIS WEBSITE, DISPATCH INTAKE SERVICE, AND TELEPHONE ROUTING ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PHILADELPHIA ROOF EXPERT USA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Philadelphia Roof Expert USA does not warrant that telephone connections will be uninterrupted, error-free, or instantaneously answered during catastrophic Nor'easter storm volume, nor does it guarantee that an independent contractor will be available, accept a job, or achieve a specific repair outcome on your property.

5. Limitation of Liability

IN NO EVENT SHALL PHILADELPHIA ROOF EXPERT USA, ITS AFFILIATES, OFFICERS, DIRECTORS, AGENTS, OR EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROPERTY, WATER DAMAGE, LOSS OF USE, CEILING COLLAPSE, ROOF COLLAPSE, STRUCTURAL DEFECTS, OR WORKMANSHIP ERRORS CAUSED BY INDEPENDENT CONTRACTORS) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS WEBSITE, TELEPHONE DISPATCH HOTLINE, OR SERVICES PERFORMED BY ANY INDEPENDENT THIRD-PARTY ROOFING CONTRACTOR.

6. Governing Law & Jurisdiction

These Terms shall be governed by, construed, and enforced in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to any principles of conflicts of law. Any legal dispute, action, or proceeding arising out of or related to these Terms or your use of the website shall be instituted exclusively in the state or federal courts located in Philadelphia County, Pennsylvania.

7. Contact Inquiries

For questions regarding these Terms of Service, contact our administrative reference office: Philadelphia Roof Expert USA, 1327 Locust St, Philadelphia, PA 19107 (Administrative dispatch routing reference only; strictly no customer walk-ins). Dispatch telephone: (888) 208-4155.